Returns

Please note that our specially custom‑made items are non‑returnable. Kindly double‑check your selection before placing your order.
Customers who have received more than 2 refunds will be restricted from placing future orders.

At Aureus Herbe, customer satisfaction is our top priority. Should you have any questions or concerns, please contact us via email: support@aureusherb.com.
 
If you receive incorrect or damaged items, please email us immediately, and we will work out a suitable solution with you.
 
We accept returns within 30 days upon delivery.


Sachets

If your order is still within the 30‑day return window and the returned non‑custom herbal sachet has been used, we may issue you store credit.

Meridian‑related Tools 


If you return meridian‑related tools, the item must be unused, with original packaging and complimentary gifts retained to qualify for a refund. *Some quality exceptions apply

Mystical Eastern Collection
 
If you purchase items from the Mystical Eastern Collection, they are specially custom‑made and non‑returnable. Please take good care of your product. Should you have any concerns, feel free to contact us via email.

Personal-Customized 

If you purchase custom‑made items, refunds are not available. Please take good care of your received goods. Should you have any issues, please contact us via email.

For a faster return process, please include a copy of your packing slip with a note stating why it was returned and if you want a replacement or credit.

All products are shipped from China and are hand‑crafted custom pieces. Production and shipping take some time, so please be patient while waiting for your order. Each piece is imbued with energy and heartfelt effort. We hope it brings you benefit.